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AED 3128 PLUS VAT
BOOK NOW AND GET ITIL CERTIFIED IN ONLY 2 DAYS
ITIL Training Overview
The ITIL Foundation certificate in IT Service Management is a two-day ITIL training course in which delegates will gain a comprehensive grounding in the aspects of ITIL Service Management aligned to the current version, ITIL: 2011 and enables you to understand how an integrated IT Service Management framework can be utilised to achieve IT business integration, cost reductions and increased productivity.
The purpose of the ITIL Foundation certification in IT Service Management is to certify that the delegate has gained knowledge of the ITIL foundation terminology, structure and basic concepts and has comprehended the core principles of ITIL foundation practices for service management.
ITIL Foundation Outline
An introduction to ITIL, its strategic and operational benefits
An overview of the ITIL training certification scheme
Service Management as a practice
The ITIL Service Lifecycle
Generic ITIL foundation concepts and definitions
The key principles, models and processes for Service Strategy
The key principles, models and processes for Service Design
The key principles, models and processes for Service Transition
The key principles, models and processes for Service Operation
The key principles, models and processes for Continual Service Improvement
ITIL Service Management functions
Key roles and responsibilities
Key metrics and management reporting
Technology and architecture in Service Management
Competence and training
ITIL Certification Objectives
- Gain a comprehensive grounding in the aspects of ITIL Service Management aligned to the current version, ITIL: 2011.
- Prepare for and pass the foundation examination
- ITIL® Licensed Training Provider – AXELOS
- KHDA Accredited Training Provider
- 100% 1st Time Pass Rate
- Free resit if you dont pass 1st time
- The guarantee that we don’t compromise on quality; ensuring your decision to invest in your education is sound
Delivered by Stuart Bonner
A seasoned manager and training specialist with 10+ years’ experience in the Governmental , Real Estate and Banking sectors. Stuart has experience of designing, leading and engineering a wide range of project types, utilising a variety of methodologies including ITIL, COBIT, PRINCE2, SDI and PMI. Stuart has experience as a fully certified APMG, EXIN and PEOPLECERT instructor for advanced training in both ITIL: 2011, PRINCE2 and COBIT5, successfully delivering higher than industry standard pass rates.